Not only will you gain a reputation for valuing your employees, but you’ll actually attract higher quality hires as a result.Ī well-trained workforce increases morale, customer satisfaction, productivity, and performance. To keep the best candidates, you need to give them the tools they need to succeed. The fact is: You won’t get that with inexperienced agents.
With a 2019 average of 30 – 45 percent, it’s well-deserved.Ĭall center agents need to be adept at a number of abilities, from the technical know-how to soft skills such as empathy. At 20 percent, that’s nearly twice the amount for work/life balance (number two reason).Ĭall centers are notorious for their attrition rates.
In their 2020 Retention Report, Work Insitute found that the top cause – for the third year in a row – of employee attrition is lack of c areer development.
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